The Hermitage is Saint Petersburg's treasure, the biggest museum in Russia and one of the grandest in the world.

The Hermitage possesses a collection counting around three million pieces of art, and statues of world culture. Within this collection – paintings, images, sculptures and subjects, archaeological findings, and numerous materials.

At the Hermitage, there is a complete collection of statues of world culture, and masterpieces from Aegyptus, Mesapotamia, Byzantium and India, the countries in the Middle and Far East, Ancient Greece, and Rome. A highlight among the artistic treasures of the Hermitage is the collection of Western European art with around 600,000 exhibits it is the among the best in the world, a permanent exhibition – it occupies 120 rooms of the museum. The collection reflects all the changes in the development of art from the Middle Ages to our time. The collection includes work from prominent artists from England, Germany, Holland, Spain, Italy, Flanders, France, and other Western European countries.
As well as the Hermitage's collections, you will have the chance to admire the buildings which occupy the museum. Firstly, the Winter Palace, winter residence of the Russian emperors, starting with Catherine II, who laid down the foundations for the Hermitage collection.

It is impossible to describe, in only a few words, the riches, beauty and magnificence of the Hermitage, it is something you have to see with your own eyes.

ATTENTION! Terms of order, Payment, Cancellation. All specifications are valid for the foreign citizens only.

Payment
100% prepayment for the excursion should be made not later than 7 working days prior the date of the excursion. In case prepayment was not made in time, the order will be cancelled.

In case of the payment refund, all the fees charges by banks and payment systems will be deducted.

Payment options

Terms of order
Excursion should be book not later then 9 working days prior the date you want the excursion be arranged. In case you request for excursion later then 9 working days prior the date of the excursion please, contact us. Excursion takes place in working hours of the museum. The cost of the excursion includes:
- Guide services including meeting at the museum entrance with a sign (agreed with the Customer).
- Entrance ticket for a booked time to avoid standing in a long line.

Transportation to/from museum is not included into the excursion cost but can be book extra. Please, write us in "comments", if you need transportation while filling out the order form.

In case you are late for more than 10 minutes, entrance to the museum can not be guaranteed.

The Customer meets the guide on the day and in time the excursion was booked at the museum entrance. In case the Customer is late for the excursion he/she should confirm the excursion to the guide or our manager by phone.
In case the Customer doesn’t come and cannot be reached within 15 minutes after the excursion should begin, the order will be cancelled and no refund will be paid.

If during the excursion the Customer wants to prolong the excursion or to booked some extra excursions, it can be done in case the company has this possibility.

Number of tourists booking the excursion is specified while filling out the order form. The excursion is arranged only for booked and paid number of tourists.

The company is not responsible for any delays during the excursion appeared due to some force major circumstances (arrival of government delegations, weather conditions).

Cancellation and changes terms

Valid during the whole year
Cancellation, changing of number of tourists, date or time of order should be sent in written form on week days not later than 7(seven) working days prior the date/ time the service begins.
- In case of cancellation, date or time within 7-1 working days prior the date/ time the service begins, penalty - 50% of the total cost of the order. In case the number of tourists decrease within 7-1 working days prior the date/ time the service begins, penalty - 50% of the cost of the service for each cancelled person.
- In case of cancellation, date or time less than 1 working days prior the date/ time the service begins, penalty - 100% of the total cost of the order. In case the number of tourists decrease less than 1 working days prior the date/ time the service begins, penalty - 100% of the cost of the service for each cancelled person.

If according the Customer’s desire the duration of the excursion is decreased, the cost of the excursion cannot be changed and should be fully paid (100%).

Order is not a confirmed booking and you need not pay for it. When our manager gets your order form, checks the possibility to arrange your order, he/she will get in touch with you.